Switching IT Providers

Each time we bring on a new client, we are faced with the challenge of making sure that the transition from their old support provider—or their old in-house staff—is seamless. As a leader among IT companies, this is a process that we’ve gone through literally hundreds of times. Miles Consulting Corp stands out for our innovation, can-do attitude, and spirit of partnership with our clients.

In all of these cases, we are tasked with learning and securing an environment quickly and working with management in crafting an exit strategy for the old provider or the old I.T. department. We have a proven “take-over” methodology that we have flawlessly executed time and time again.

Needs for changing IT Vendors
Customers have switched IT providers for reasons as varied as pricing issues to nonperformance on service levels to cultural nonalignment of organizations. At a broad level, the key factors that act as a catalyst and hasten the switching of IT providers can be clubbed into the following categories:

Customer Landscape Changes
The customer may be ready to move up its value ladder and hence may have outgrown the vendor. In some cases, the customer could find the regional vendor unable to service their global needs. Or in some cases, customers may feel that handing off operations to a contractor makes it the outsourcing customer less nimble and may seek to regain control of its operations.

Vendor Market Changes
Once a contract is well underway, customers may realize that the vendor market has expanded and there are more players now who can help them build competitive advantage.

Vendor Rationalization
In most cases, as a means of diversifying risk, outsourcing customers divide their portfolio among multiple vendors. As a result, certain customers experience a loss of purchasing power.

Relationship/Performance Issues
In many cases, the vendor may fall short of the expectations of the outsourcing engagement. A survey from Benchmark Research found that outsourcing clients have experienced significant problems in managing their post-contractual relationships. This can arise because of multiple causes:

• Unrealistic expectation setting prior to before signing the contract
• Vendor not meeting service level agreements that are part of the contract
• The vendor may actually be delivering on the service agreements but the client sees less value than expected.
• A corporate culture not focused on listening and caring for clients.

Top Reasons Why You Should Choose MCC As Your IT Outsourcing Vendor

We are responsive: 24x7x65 Coverage.

Nowadays, businesses need to keep their computer systems up and running round-the-clock in order to remain competetive. At MCC, we've got your business IT Needs covered by supporting our clients 24x7x365.

Highlly-Skilled Microsoft Certified Consultants
All of our IT Experts are certified by Microsoft and have vast experience in successfuly installing, deploying and supporting IT Systems for the manufacturing, insurance, e-commerce, financial, legal, non-profit and high-tech industries.

World-class Customer Service
Regardless of what IT service we provide, we will always strive to achieve 100% customer satisfaction. We take pride in the quality of our work and in knowing that we have delivered a finished product that our customer will be proud of.

Best Technology tools
Our IT Experts use state-of-the-art software tools to support our client's networks an servers remotely so we can improve uptime and realibility.

Miles Consulting Corp: a leading IT Outsurcing Firm You Can Trust

We are a Microsoft Gold Certified Partner with a team of highly-skilled Microsoft Certified Consultants offering a wide array of IT Outsourcing Services.  Our professional IT services include IT Helpdesk, business continuity solutions, virtualization, as well as award winning .NET development with SQL Server expertise. We also provide ‘a la carte’ outsourced IT and consulting services that are well-suited to some larger organizations.