Hosted Microsoft Dynamics CRM Online
Microsoft CRM Online (formerly CRM Live) provides businesses with a Microsoft-hosted CRM system, and is available throughout the United States and Canada. Dynamics CRM Online is designed with the same code base as the on-premise or partner-hosted solutions for Microsoft Dynamics CRM 4.0.
Unlike other hosted CRM systems, CRM Online customers have the option of upgrading their deployment model when their needs or requirements change. This is quite an advantage for growing businesses. Additionally, Microsoft's hosted CRM solution is significantly less expensive than other hosted CRM solutions, such as SalesForce.com. |
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Outlook |
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Scorecard |
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Browser |
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Dashboard |
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CRM Online can be accessed via Outlook or a Web browser and offers rich configuration and customization capabilities. Features of Microsoft Dynamics CRM Online Microsoft Dynamics CRM Online provides businesses with the following features and capabilities:
- Online Sales, Service and Marketing automation capabilities to establish business and customer insight across the organization.
- Anywhere-access to customer information accessed via Internet Explorer using Windows Live ID
- Native Microsoft Office Outlook, Word and Excel integration for combining the power of internet-based services with rich productivity client applications. Web-based business process design and automation studio for streamlining work tasks and notifications.
- Point-and-click customization for adding custom entities, forms, views and data attributes into Microsoft Dynamics CRM Online.
- Web-services API for Microsoft Dynamics CRM Online data and processes to integrate across systems and applications.
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| In addition to its free 30-day trial, Microsoft is offering six months of Microsoft Dynamics CRM Online at no additional cost to existing customers of Salesforce.com and Oracle CRM On Demand. This reinforces Microsoft's focus on delivering more value at a lower cost than competing CRM vendors, whether through on-premise or on-demand CRM deployments. Contact us for eligibility requirements and other details of this offer. |
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CRM Online Pricing
CRM Online Professional Edition is priced at $44/user/month, and includes the online Sales, Service and Marketing business suite as well as point-and-click system and workflow customization.
CRM Online Enterprise Edition is priced at $59/user/month, and includes all features available in the Professional Edition, as well as additional system customization and integration, and offline data access and synchronization.
Enrollment is a 2 minute process that can occur over the phone. |
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| Storage |
5 GB |
20 GB |
| Security-enchanced Access |
Windows Live ID |
Windows Live ID |
| Clients |
Outlook, Web |
Outlook, Web and Offline |
| Features |
Sales, Services, Marketing, Workflow and System Customization |
Professional features, plus: Offline Synchronization, Additional Customization and Additional Workflow rules |
| Customer Support |
Included |
Included |
| Training Services |
Included |
Included |
| Integration |
Web Services SDK |
Web Services SDK & Offline Data SDK |
Microsoft CRM Consulting Services
We are a Microsoft Gold Partner with a team dedicated only on CRM deployment and customization. Please read about our other Microsoft CRM Consulting Services. |
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Business Productivity Online Standard (BPOS) Suite, BPOS consultants - Microsoft Online Services Firm |
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