|
Number of
Application Users
|
|
|
|
Feature
|
Professional
|
Small Business
|
|
Up to 75 simultaneous
users
|
n
|
n
|
|
75 or more simultaneous
users
|
n
|
n
|
|
|
|
|
|
Licensing
and Hosting
|
|
|
|
Feature
|
Professional
|
Small Business
|
|
Available through
standard licensing
|
n
|
n
|
|
Available through
third-party service providers
|
n
|
n
|
|
Available through
third-party hosting providers
|
n
|
n
|
|
|
|
|
|
Sales
|
|
|
|
Feature
|
Professional
|
Small Business
|
|
Convert leads to opportunities
and track them throughout the sales cycle.
|
n
|
n
|
|
Consistent tracking
and closing of sales opportunities.
|
n
|
n
|
|
Analytical tools provide
salespeople with qualified leads and opportunities.
|
n
|
n
|
|
Full-featured product
catalog that supports complex pricing levels, units of measure, and discounts.
|
n
|
n
|
|
Convert quotes to
orders that can be modified and saved until they are ready to be billed as invoices.
|
n
|
n
|
|
Measure sales performance
against quotas.
|
n
|
n
|
|
Create, manage, and
distribute sales material.
|
n
|
n
|
|
Create customized
e-mail messages to customers.
|
n
|
n
|
|
|
|
|
|
Marketing
|
|
|
|
Feature
|
Professional
|
Small Business
|
|
Campaign planning
based on budgets and expenses, promotion codes, target products, marketing collateral,
and more.
|
n
|
n
|
|
Use existing customer
information or imported contact information to create targeted lists for specific
campaigns.
|
n
|
n
|
|
Facilitate queries
to customer lists, helping locate accounts that meet specific criteria.
|
n
|
n
|
|
Create templates to
use again in future campaigns.
|
n
|
n
|
|
Convert leads and
track cost and performance data analysis.
|
n
|
n
|
|
Track marketing campaign
responses.
|
n
|
n
|
|
Send and receive faxes
from your desktop using the capabilities of Microsoft Small Business Server.
|
n
|
n
|
|
Small Business Server
Console Integration
|
n
|
n
|
|
Business Contact Manager
Data Migration
|
n
|
n
|
|
|
|
|
|
Service
|
|
|
|
Feature
|
Professional
|
Small Business
|
|
Create, assign and
manage customer service requests from a central location.
|
n
|
n
|
|
Process service requests
through customizable workflow rules.
|
n
|
n
|
|
Generate automatic
responses to customer requests.
|
n
|
n
|
|
Automatically records
customer communications and associates e-mail messages with appropriate customer
records.
|
n
|
n
|
|
Manage service resources
and to better understand resource and equipment allocation, usage, and effectiveness.
|
n
|
n
|
|
Repository for the
publishing of support articles and information.
|
n
|
n
|
|
Create, maintain,
and update service contracts automatically.
|
n
|
n
|
|
|
|
|
|
Legend
Supported Feature n
Not Supported
Feature n
|