Managed IT Services in Los Angeles

A proactive preventative approach to keeping your systems up

Our Managed Services focus is to keep your systems operational and available so that you can focus your efforts on the demands of growing your business, managing costs and increasing revenues. With our Managed IT Services, we provide your business with our highest level of support consisting of a flat fee annual support agreement. The plan includes maintenance and Network Monitoring of your existing IT infrastructure and optionally a set number of project hours per month for improvements to the IT infrastructure.  Also available to you is our Virtual CIO service.

Why is Outsourced IT More Cost Effective?
With a long-term, flat-fee structure we are no longer concerned about time because we are motivated to make your environment as stable as possible over the long-term. Second, it offers a very predictable cost structure.  Finally, there is a built-in IT strategy element which ensures you are getting the most out of your IT dollars.

In today's economic climate, companies are focusing on the inefficiency of their small in-house IT departments, which are usually under-utilized and poorly managed. We have the expertise and cutting edge tools to manage your IT department professionally and at a lower cost so that you can focus on your business. With Outsourced IT, you get better support, lower IT costs, improved reliability, and more productivity from your employees.

Server Monitoring Includes:
This total care package features a 24/7 monitoring, analysis and escalation service based on alerts and early warning data received from our software.

• Server Monitoring
  Typically we will receive from nine to twenty alerts per day, per server.  We respond to them all, 24x7.
• Monitoring of Network Devices
  We provide monitoring via SNMP of up to 5 network and hardware devices such as switches, routers, UPSs for each server monitored.
• Backup Management
  Monitoring and managing backups, especially tape backups, are highly time-consuming tasks. Our monitoring system has an extensive module dedicated to reporting and monitoring backups from applications like VERITAS and BackupEXEC. Functions such as tracking failed and completed jobs, completing backups and producing reports on restorations are all included.
• Asset/Inventory Management
  Our system contains a detailed inventory management module that automatically scans a network and develops a comprehensive inventory of desktops and servers along with hardware and installed software. IT asset audits, license compliance and upgrades, are made easier with these reports. This module also features change tracking, hardware and software, between multiple asset scans that makes trouble-shooting simple.
• Patch Management
  Our system has a built-in engine to scan networks for missing security patches which can then be automatically downloaded, packaged according to each machine’s configuration and delivered. As part of the patch management process, we have a security team in place that provides a whitelist/blacklist service for all Microsoft patches and updates.
• Malware/Spyware Protection and Removal
  Our system comes bundled with a comprehensive engine (CounterSpy from Sunbelt Software) that runs seamlessly and automatically in the background daily to protect desktops against malware, spyware and worms.
• Anti-virus
  Our system can track and verify the integrity of five well known anti-virus programs and alerts us of unsynchronized anti-virus definition files.

• Anti-Virus Management
• Spyware Management
• Temporary File/Internet Debris Removal
• Patch Management
• Asset-Tracking - hardware and software

• Quarterly IT Strategy review meetings with your Virtual CIO
• Annual IT Disaster Recovery Plan updates
• Annual IT budgeting and project planning assistance