MS CRM Online vs Salesforce.com

The Microsoft Dynamics CRM Online November 2009 Service Update provides customers more value for less money compared to Salesforce.com The following information outlines the competitive positioning points when comparing Microsoft Dynamics CRM Online to Salesforce.com 

Microsoft Dynamics CRM Online

• Microsoft Dynamics CRM Online allows you to view all standard and custom entities offline
• Offline access is free whereas there is an additional cost per user/month for Salesforce.com Professional Edition (included in Enterprise Edition and Unlimited Edition); Not available in Contact Manager Edition and Group Manager
• Salesforce.com doesn’t provide an Offline CRM client; it provides a “briefcase”. You can’t view all standard objects (such as quotas, forecasts and cases) and all custom objects offline

Offline Value

• Microsoft Dynamics CRM Online allows you to view all standard and custom entities offline
• Offline access is free whereas there is an additional cost per user/month for Salesforce.com Professional Edition (included in Enterprise Edition and Unlimited Edition); Not available in Contact Manager Edition and Group Manager
• Salesforce.com  doesn’t provide an Offline CRM client; it provides a “briefcase”. You can’t view all standard objects (such as quotas, forecasts  and cases) and all custom objects offline

Storage? Do the Math…

• Microsoft Dynamics CRM Online provides 5GB of storage; Salesforce.com provides 2GB minimum of storage*
• Microsoft Dynamics CRM Online offers additional storage at $119.88/year for 1GB of data/file storage compared to  Salesforce.com - $250.00/year for 1GB of data storage and $60.00/year for 1GB of file storage

* Actual data storage depends on number of users.  Salesforce.com will provide 20 MB of Data and 100 MB of File storage per incremental user after 50.

Mobile Express

• Mobile Express is free whereas Salesforce.com Mobile Edition is an additional cost per user per month
• Salesforce.com does not offer Mobile in Contact Manager Edition or Group Edition
• Salesforce.com Mobile Lite does not support all standard objects and custom objects and provides only ability to edit activities or tasks.

New Home Page

• New Microsoft Dynamics CRM Online Home Page with a dashboard that can display 1-4 charts
• 30 charts are included and an administrator can create more based on any standard or custom entity in the system
• Unlike Salesforce.com, Microsoft Dynamics CRM Online charts are available offline

Better Productivity Experience

Imagine you are a sales rep negotiating a contract with a customer and there are multiple  changes back-and-forth over a 2 week period.

• How many times would you need to manually add emails in Salesforce.com?
• How many clicks would it take to add an attachment in Salesforce.com

• Flexible email smart matching to automatically track incoming messages in CRM
• Built in duplicate detection
• Attachments automatically preserved whether it is the Web client or Outlook client

Service Level Agreement

• Microsoft Dynamics CRM Online has a financially backed SLA of 99.9% uptime for all customers
• Salesforce.com does not provide a financially-backed SLA for all customers; they provide you trust.salesforce.com to see service performance – updated 4 times a day

About Miles Consulting Corp

As a Microsoft Gold Certified Partner , MCC is a leader in  Microsoft Dynamics CRM Consulting Services , helping businesses to boost productivity by effectively implementing Microsoft technologies. Our expert MS CRM Professionals are Microsoft Certified Consultants who have a deep understanding and vast experience in successfully implementing CRM solutions from small businesses to enterprise-class networks. Call us now at 866-844-5055, our Microsoft Dynamics CRM Specialists are ready to give you a free, no-strings-attached demonstration.