Online Services FAQ
Purchasing
Q:
How do I buy the Business Productivity Online Standard Suite?
A: At launch, the Business Productivity Online Standard Suite will be sold in the
U.S. through a new Microsoft Volume Licensing program available at the Microsoft
Online Services site, the Microsoft Online Subscription Program. If you have an
existing Enterprise Agreement (via an ESA) you may also be able to purchase Business
Productivity Online Standard Suite through this agreement. For detailed information
about purchasing the Business Productivity Online Standard Suite through the Microsoft
Online Subscription Program, please see the Microsoft Online Subscription Program
Licensing and Business Policy Guide.
If you have an Enterprise Agreement (EA) Direct or Indirect Government License,
you are advised to purchase the Business Productivity Online Standard Suite through
your existing VL program.
Q:
How do I reallocate licenses when my users change?
A: Licenses may be reallocated through the Microsoft Online Administration Portal.
Q:
What is the service level agreement around rolling out new versions? Can the customer
choose what version of an online service is used?
A: Service level agreements vary by service. You cannot choose which version of
an online service you want to use. The online service provided will always be the
most up-to-date version.
Q:
What happens if my domain name changes?
A: Please contact Microsoft Online Services Customer Support.
Q:
Who do I need to contact if the person who ordered our services and who had access
to MOCP is no longer valid? How do they set up a new user as the admin?
A: Please contact Microsoft Online Services Customer Support.
Q:
Does Live Meeting require a USL for every attendee?
A: Yes. Live Meeting services are provisioned by user as designated by the customer.
Every attendee requires a license.
Q:
Is there a minimum purchase requirement? What is the minimum number of seats that
must be ordered for an add-on order?
A: There is a 5-seat minimum purchase requirement for an initial order and one seat
for any add-on orders.
Q: How do I purchase additional storage?
A: You will get a 1GB
mailbox with an Exchange Online license, and 250MB
of space with an Office SharePoint license. You can "attach" additional storage
to a user by purchasing Storage Add-On Licenses. Additional storage can be purchased
on the Microsoft Online Customer Portal.
Q: Can you show a new
P.O.
every year?
A: Microsoft is able to show a
P.O.
on the invoice. Customers have the ability to update their
P.O.
number at any time.
Q: Can I cancel my subscription? What steps are involved?
A:
In order to cancel a subscription, you must contact Microsoft customer care.
Cancellation Policy during the First Subscription Term
You have 30 days to cancel your subscription after placing your order during the
initial subscription term, but you will not be refunded for the first month of your
subscription. If you choose to terminate your subscription after the 30-day cancellation
window during the initial subscription term, you are not entitled to a credit or
refund for that subscription term.
Cancellation Policy for Subsequent Subscription Terms
After the renewal of the first subscription term, you can cancel at any time with
a minimum of one-month advance notice. After giving notice you will be charged for
a final one-month subscription fee.
Q:
Do I need to purchase licenses for every SharePoint Online user?
A:
Yes. You must purchase a license for every user, as well as for every external user
who is using SharePoint Online.
Q:
Do I need to purchase licenses for an external Live Meeting user?
A:
You do not need to purchase licenses for external users who attend a Live Meeting.
If an external user needs to schedule a Live Meeting, conduct a Live Meeting, or
utilize the Easy Assist feature in Live Meeting, they will need a license.
Q:
Can I "buy out" the subscription license similar to how buyouts are done today with
on-premises licenses if I want to own perpetual license rights?
A:
Customers who own a user subscription license will not be able to buy out their
license and transform it into a perpetual license.
Q:
Do I have to purchase the license separately from the service?
A:
No, licenses are sold as part of the online purchase process to gain access to the
online services you wish to subscribe to. The license is a USL (user subscription
license) which provides you the right to use the online service for as long as you
subscribe.
Q:
Do I need to purchase Software Assurance for my Service Licenses?
A:
No. Unlike on-premise licenses in which you buy Software Assurance to cover maintenance
and upgrades, the online service USLs include rights to the most up-to-date software
as long as you continue to pay the subscription fees.
Q:
Can I purchase a combination of licenses?
A:
Absolutely. Customers can purchase any combination of licenses that they feel will
reflect the usage of services within their company.
Q:
Can I add users to my existing subscription at any time?
A:
You can add licenses to a subscription through the Microsoft Online Customer Portal
at any time using the “Manage Subscriptions” tab.
Q:
When I place an order that takes me to a better discount level, is that discount
level honored for all seats billed the next month?
A:
Yes, when quantity for the subscription moves into the next tier, the pricing tier
is applicable for the entire quantity.
Q:If I already have an existing Volume License Agreement with Microsoft
(Select License, Open Value, etc.), what happens with my existing Volume Licensing
agreement when I make a purchase through MOSP on the Microsoft Online Customer Portal?
A:
Your existing Volume Licensing Agreement remains intact. You are considered a new
customer to the Microsoft Online Subscription Program and all purchases that you
make through the program are licensed through the Microsoft Online Subscription
Agreement you are required to sign online.
Q:Whom should I contact for help?
A:
Please contact MCC Support.
Q:If Microsoft changes the agreement Terms and Conditions (T&C's)
will I have to sign a new agreement? If so, does that mean that I can cancel the
service?
A:
An agreement only needs to be resigned if the terms and conditions are updated.
The current service still abides to the existing terms and conditions signed prior.
For additional quantity orders under the same subscription term, customers will
NOT be required to sign new agreement terms. If a customer would like to add seats
for a new subscription after the agreement is updated but has not signed the new
agreement then they cannot add seats.
|